Shipping policy
Last updated: October 20, 2026
We deliver across Egypt, and shipping is free on every order. All orders are paid in cash on delivery.
1. Order preparation
We prepare every order within 48 hours of your purchase. Orders are then handed to our delivery partner, Nasa Express, on Sundays and Thursdays.
2. Delivery time
Delivery time depends on your location and starts from the day your order is handed to the courier:
| Area | Delivery time |
|---|---|
| Cairo, Giza, and Alexandria | 3 to 7 business days |
| Other governorates and remote areas (Upper Egypt, Sinai, the North Coast, and others) | 5 to 10 business days |
Business days do not include weekends and official holidays. These are estimates, and delays can happen because of weather, holidays, or high demand.
3. Tracking your order
We keep you updated on your order through the phone number you gave us at checkout. You can also message us at any time and we will tell you where your order is.
4. If you are not available at delivery
The courier will contact you up to 3 times. If we cannot reach you, the order goes back to the warehouse and is sent out again after 2 days. Please make sure your phone number and address are correct.
If you refuse your order at delivery, please see our Refund & Exchange Policy.
5. Damaged or incorrect orders
If your order arrives damaged or is not what you ordered, contact us within 14 days. We will fix it at no cost to you. Details are in our Refund & Exchange Policy.
6. Contact us
Questions about your delivery? Reach us through our Contact page, or by direct message on Instagram or Facebook. We reply within 2 business days.