Refund policy

Last updated: October 20, 2026

We want you to love your Rouh fragrance. If something is not right, this page explains how exchanges, returns, and refunds work.

1. Exchange window

You can request an exchange within 14 days of receiving your order.

2. Change of mind

If you change your mind, we offer an exchange for another Rouh fragrance. To be accepted, the product must be:

  • In good condition and unused. The bottle must not have been sprayed, and the level must be the same as when it was delivered.
  • In its original box and packaging.

We cannot accept products that have been used or partly used.

The shipping costs for a change-of-mind exchange are paid by the customer.

3. Damaged, defective, or wrong items

If your order arrives damaged, has a manufacturing defect, or is not the product you ordered, contact us within 14 days of delivery. We will exchange it or refund you, at no cost to you, including shipping. We recommend recording a short video when you open the package, as it helps us resolve the issue quickly.

4. How to request an exchange or return

You can reach us through any of these channels:

Whichever you choose, a member of our team will reply within 2 business days with the next steps. Please include your name, phone number, order details, and the reason for your request. For damaged or defective items, please add photos.

Please do not send anything back before we confirm.

5. Refunds

When a refund applies (for example, a damaged or wrong item), we send it after we receive and check the returned product. Because we work with cash on delivery, we refund by InstaPay or in cash through our delivery company. We will complete the refund within 7 business days of approving your request.

6. Cancelling an order

You can cancel your order free of charge at any time before it is shipped. Contact us through any of the channels above as soon as possible.

7. Refusing an order at delivery

If you refuse your order when it arrives, and the reason is not a damaged, defective, or wrong item, the shipping cost for that order is charged to you.

8. Your legal rights

This policy does not limit your rights under Egyptian consumer protection law.