Privacy policy
Last updated: October 20, 2026
Rouh Fragrance (“Rouh”, “we”, “us”) sells women’s fragrances in Egypt through rouhfragrance.com. This page explains what personal information we collect, why we collect it, and the choices you have.
1. Information we collect
When you place an order, we collect your name, phone number, delivery address, and email address. We also collect your order details, such as the products you chose.
We do not collect or store any payment card details. All orders are paid in cash on delivery.
The Find My Soul quiz does not save your answers.
When you browse our site, we automatically receive limited technical information through cookies and similar tools, such as your device type, browser, pages visited, and approximate location.
2. How we use your information
- To confirm, prepare, and deliver your order.
- To contact you about your order, for example to confirm delivery details.
- To respond to your questions and requests.
- To send you news and offers about Rouh, if you have ordered from us. You can ask us to stop at any time (see section 6).
- To understand how our site and ads perform and improve them.
3. Who we share it with
We only share your information with those who help us run the store:
- Nasa Express, our delivery company, receives your name, phone number, and address to deliver your order.
- Shopify, which hosts our store and processes order information.
- Meta (Facebook and Instagram), through the Meta Pixel on our site. It helps us measure our ads and show them to people who may be interested. Meta handles this data under its own privacy policy.
We do not sell your personal information.
4. Cookies
Our site uses cookies to keep your cart working and to measure site activity and advertising results. You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.
5. How long we keep your information
We keep your order information for as long as needed to fulfill your order, handle returns and exchanges, and meet our legal obligations. After that, we delete it or remove anything that identifies you.
6. Your rights
You can ask us to:
- Tell you what personal information we hold about you.
- Correct information that is wrong.
- Delete your information, where we are not required to keep it.
- Stop sending you marketing messages.
Send your request through any of the contact channels listed in section 10. We will reply within 30 days.
7. Security
We take reasonable steps to protect your information. No online system is completely secure, so we cannot guarantee absolute security.
8. Age
Our store is intended for customers aged 18 and over.
9. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
10. Contact us
For any question about this policy, contact us through the form on our Contact page, or by direct message on Instagram or Facebook.